Special terms and conditions
Any purchase of a Bike&Pillow tour implies your acceptance of these special terms and conditions

BOOKING

In order to book a tour, you must fill in the form on the website and validate it or download the pdf, complete and return it with a deposit of 30% of the total amount of the trip, all taxes included.
The reception of the deposit signifies a firm booking only if there are places available
In case of acceptance, we will issue you with a deposit invoice which will confirm your reservation.
The balance due must imperatively be paid 30 days before the beginning of the trip without further reminder from us.
If you have chosen to subscribe the proposed cancellation insurance, it has to be paid with the balance of the trip
(the amount indicated on the invoice). If we haven't received the balance 30 days prior to departure, we reserve the right to cancel the reservation without refund of the sums already received.
If you book less than 30 days before the departure, you must pay the total amount upon booking.
We will not acknowledge receipt of balance payments.

YOUR STAY IS VALIDATED AND PAID

Upon the full payment of your stay, we will send you:
- An invoice by mail
- A tag to attach to your luggage
- The code of the bicycle lock

A travel file to download including:
- A roadbook
- The program of your trip
- The list of accomodations and their contact details
- A list of tourist attractions on your itinerary

DEPOSIT

Consumer Code - Article L214-1 (Created by Ordinance No. 2016-301 of 14 March 2016)

Unless stipulated otherwise, for any contract of sale or services concluded between a professional and a consumer, the sums paid in advance are deposits, as defined in section 1590 of the Civil Code. In this case, each contracting party can backtrack on its commitment, the consumer by losing the deposit, the professional by returning the double amount of the initial deposit.


PRICES

The customer acknowledges that he has read the information concerning the trip he has chosen from our website, flyer or circuit pack. These documents mention the services that are included and those that are not included in the price. In general, travel expenses such as visas, beverages, extras and personal equipement are never included in the price of the trip.
We take in charge the tourist taxes in the towns where you spend a night.
Our prices are calculated for a departure on circuits of 2 to 8 persons.
We can offer you a quote for less than 2 or more than 8 persons if you wish.
Prices are as of 16/07/2019 based on rates known to date (accommodation, fuel, taxes, exchange). Any unusual changes to these rates may result in a revision of published prices in accordance with legal dispositions.
The prices are valid until the departures of 31/12/2019 inclusive.


PAYMENT

We accept the following types of payment:
- Bank transfer
- Check
- Paypal payment on our website
- Credit card payment ( Visa - MasterCard) on our website (Banque Bordelaise de CIC)


BREAKFASTS - LUNCHES - DINNERS

- Breakfasts are included in the price of the circuits
- Lunches are not included in the price of the circuits
- Dinners are included in the price except in Bordeaux (2) and Arcachon where we leave you the choice of the restaurant because the offer is important
- Notify us from the very start of all types of diets, allergies or other food-related contraindications. We can then study the possibility of adapting your trip to your request. If this is impossible, we will inform you that we cannot provide your special meals and we will offer you a new price that will take this into account.


ACCOMMODATION: HOTELS - BED AND BREAKFASTS

- We will favour Bed and Breakfast type of accommodation whenever possible. However, during busy periods in the high season, in some cities where the offer is not sufficient or when making a late reservation, we may have to choose a hotel
- Check-ins between 3 and 10 p.m.
- Check-outs at the latest by 10 a.m.


LUGGAGE

- We will transfer your luggage to the next accomodation. We will only take one item per person and it should not exceed 25kg
- We will provide a tag to attach to your bag so that it is clearly identified
- Take a picture of your luggage with its label to show its current condition
- You will have to put the luggage to transfer in the place defined by the host/hotel before 9 a.m.
- We advise you not to leave any valuables or money in your luggage
- We will not assume liability, under any circumstances, for thefts, losses or damages of luggage outside the transfer

BIKE

- Bike rental is included in the price of the trip. We guarantee the good condition and the proper functioning of our bikes
- In case of loss, theft or damage of a bicycle requiring a statement of insurance, a franchise of% tarifFranchise% will be requested
- We will provide a list of possible repairers in case an incident or accident were to prevent the proper functioning of the bicycle. You will have to bear its cost unless it is proven that the problem is not your fault
- We will provide you with a repair kit for punctures. Repairing this incident is entirely at your charge. The bicycles are equipped with anti-puncture tires but in no case can we guarantee 100% their effectiveness
- In case of serious problems, contact us by telephone (+33602305673) and we will intervene within a time limit not exceeding 4 hours in low season and 6 hours in high season
- The bike is equipped with two waterproof panniers, a kickstand, a bike computer (speed and distance), a 4- digit combination lock

HELMETS

- The wearing of the helmet is not mandatory but strongly recommended
- You can bring your own helmet
- Helmets are available for an extra cost (20?) on request made in advance (see form)
- For hygiene reasons, we do not rent helmets


SPECIFIC EQUIPMENT

- We will provide a high visiblility vest to wear outside urban areas
- We advise you to equip yourself with raingear. We can provide you with a light-weight rain poncho for adults (15) or children (10)
- We advise you to put some spare clothes in one of the waterproof rear panniers
- We advise you to provide warm clothes
- We advise you to protect your phone and your camera in case of rain (plastic bag with zip for example)
- On request and for 2 per day we will provide you with a smartphone charger that will extend the charging time of your phone. This is very practical if you need to use an energy-consuming GPS application


RESPONSIBILITY

- Police and health formalities. Each participant must comply with police and health formalities. The information appearing on this site is for general guidance purposes only, it cannot incur our liability. Non-compliance with these formalities implies the sole liablility of the participant who will assume all the incurred expenses and will not be entitled to any refund
- Each participant must comply with the advice and instructions given by Bike & Pillow. We cannot be held liable for any incidents, accidents or physical injuries or damages that might result from rash personal initiative. Bike&Pillow remains the sole arbitrator to modify the program according to the weather, terrain, or physical fitness of the participants. A different programme may be proposed, the additional costs incurred will be at customer charge.
- If for any reason, that does not imply the responsibility of Bike&Pillow, you must modify your scheduled itinerary or accomodation, the expenses incurred will evidently remain at your charge. If this is not the case and if the responsability of Bike&Pillow is proven, we will obviously take the expenses incurred at our expense.

CANCELLATION

- On our part :
If we have to cancel a departure for reasons beyond our control, we will offer you different solutions of replacement at the current rate or the full refund of the sums paid.
Since our trips need a minimum number of participants, in case we have to cancel, you will be informed at the latest 21 days prior to the scheduled date. No additional compensatory allowance will be paid.
- On your part :
Any cancellation on your part before the trip start must be notified by registered letter with acknowledgement of receipt, date as per postmark.
Your cancellation will result in the following fees:
More than 60 days prior to departure: The total price of the trip will be reimbursed less booking fees (30 euros), insurance and banking charges ( 2 % depending on yours means of payment) which are non-refundable
More than 31 days prior to departure: 30% of the total price including tax
Between 30 and 16 days prior to departure: 50% of the total price including tax
Between 15 and 8 days prior to departure: 70% of the total price including tax
Less than 8 days prior to departure: 100% of the total trip price
If you have taken the optional cancellation insurance, these fees will be reimbursed in case of a justified cause of cancellation (illness, death, accident ...)
The price of the insurance and the booking fees of Bike&Pillow are non-refundable.
The cancellation does not exempt you from payment in full of any sums outstanding to Bike&Pillow: the reimbursement procedure from the insurance company can only be started on this condition.
Any trip interrupted on your own initiative or on account of political, climatic, etc. conditions or events beyond our control does not imply our liability and cannot be entitled to any refund. If you are unable to make the trip, you may suggest us another person who fulfills the same conditions, provided that we have not already made reservations in your name. You are required to inform us of any change as soon as possible, by registered letter with acknowledgement of receipt.


INSURANCE

- Trip interruption, cancellation and repatriation insurances. These insurances are not included and are not mandatory but strongly recommended. They must be subscribed on the day of reservation of the trip (see our online form or pdf for download). The general conditions of these insurances are available on our website or on simple request.


PROBLEMS - COMPLAINTS - LITIGATION

For any problems encountered during your trip, contact us as soon as possible by phone or by email in order to find a quick solution. However, if we cannot find a possible arrangement, please send us your request by registered letter with acknowledgement of receipt within one month after the end date of your trip. The litigation will then fall in the jurisdiction of the Tribunal de Commerce de Bordeaux (33) (Bordeaux commercial courts).


Bike&Pillow
4, rue des Arausineires
33185 Le Haillan
(+33) 602305673
contact@bikenpillow.com
SASU au capital de 7500 euros
Immatriculation IM033170004
Code NAF 7911Z
RCS 827 546 250 R.C.S. Bordeaux
SIRET 82754625000016
www.bikenpillow.com